Privacy policy

General

The Merchant undertakes to protect the confidentiality of personal data and the privacy of users of the online store. The collected personal data will be used by the Merchant exclusively for the provision of the services it offers. The Merchant respects the confidentiality of personal data and the privacy of users of the online store, and will do everything possible to protect them from any violations and abuses. Personal data of users is therefore one of the areas to which the Merchant pays special attention and attention, as he is aware of the sensitive nature of this area.

All personal data obtained will be handled by the website operator in accordance with national and international regulations, and in accordance with the European General Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

Data protection

The trader uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. The sales contract (order) is stored in electronic form on the provider’s server. The trader will use personal data exclusively for the purpose of fulfilling the order and other things directly related to the order and the necessary communication to complete the order.

Use of personal data

The trader will use the following personal data exclusively for the purposes of business and distance contracts:

• name and surname;
• delivery addresses;
• company or name of the legal entity (if the user is a legal entity);
• tax number of the legal entity (if the user is a legal entity);
• email address (username);
• password in encrypted form;
• contact telephone number;
• country of residence;
• other data that the user enters voluntarily in the forms in the online store;

We are not responsible for the accuracy of the data entered by the user. All mentioned data are stored on the server www.chicatella.si for two years from the date of purchase.

Statement on the protection of the confidentiality of personal data and the privacy of users

In accordance with the regulations governing the protection of personal data, the trader is obliged to protect the personal data of users of his online store. Under no circumstances will the trader provide personal or personal information without the express permission of the user. other user data to a third party or will not allow a third party to inspect personal or other information of the user, unless required by the state authorities, if such an obligation is provided by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and to protect and pursue the legitimate interests of the Merchant.

Implementing the privacy policy

All full-time or part-time employees of the Merchant who have access to personal and other user data are aware of the duty to protect personal and other data and are obliged to comply with these provisions on protecting the confidentiality of personal data and privacy of online store users. The duty to protect personal and other data is valid indefinitely, even after the termination of the relationship with the Merchant.

Customer’s consent to the General Terms and Conditions

By using the services on the website www.chicatella.si and by directly clicking on the “I agree to the terms of business” before purchase, the user undertakes to voluntarily, explicitly and unambiguously accept the General Terms and Conditions and allow the processing of personal data exclusively for of this contract, in accordance with the General Terms and Conditions and regulations in the field of consumer protection (including the European General Data Protection Regulation 2016/679) and international codes for online and electronic commerce.

Customer consent to the use of his personal data for marketing purposes

By registering and / or placing an order on the website, the Buyer expressly agrees that the Merchant may obtain personal data (name and surname, address of residence, e-mail address and any other data provided to the bidder for the purpose of fulfilling the contract). for the purposes of negotiating the contract or fulfilling the contract – order, also used for the purposes of direct marketing through all advertising channels used by the Merchant and for the purposes of direct marketing related statistical and market analysis, marketing profiling and segmentation.

Each customer must explicitly give their consent to the implementation of direct marketing by e-mail to the provider when registering and / or placing an order on the website marked “Subscribe to the news”. Otherwise, the buyer will not receive direct marketing via e-mail, nor will he be informed in advance about the provider’s online campaigns and other relevant content.

Any customer can revoke the consent for the processing of personal data (given either online or through another sales channel) at any time by notifying them by e-mail: info@chicatella.si. or by clicking the unsubscribe command within each marketing message.

The provider will take into account the customer’s request and consistently arrange the revocation of consent for the purpose of direct marketing through the respective or all advertising channels within 15 days at the latest, and will notify the customer within the next five days. In doing so, the customer does not suffer any costs.

Users’ rights regarding the protection of personal data

Right of access to information

In accordance with the law, the Merchant provides the user of the website www.chicatella.si with the right to obtain information on the possible processing of his personal data free of charge and the right to access them and a copy at his written request.

Right of correction

Subject to the purpose of the processing, the Merchant allows the data subject to supplement or correct inaccurate personal data relating to him.

Right of deletion

The Merchant undertakes to enable the deletion and forgetting of users’ personal data. The request must be addressed with a proposal for the deletion of personal data.

The right to the transfer of personal data

The Merchant, at the express written request of the User, allows the transfer of his personal data elsewhere, if technically possible and complementary to the Merchant’s software.

Right to limit processing

Trgovec se zavezuje kupcu, na katerega se nanašajo osebni podatki, pravico do zahtevka o omejitvi obdelave, kadar velja eden izmed primerov skladno z evropsko splošno Uredbo 2016/679.

Pravica do ugovora

The trader undertakes to the data subject the right to request a restriction of processing when one of the cases applies in accordance with the European General Regulation 2016/679.

Right to contract

The trader acknowledges the right to object to the data subject and has the right to object at any time to the processing of personal data relating to him based on point (e) or (f) of Article 6 (1) of the European General Regulation 2016/679.

For the form for exercising these rights, write to us at info@chicatella.si.

Consent and protection of children

The retailer in the online store does not accept orders from someone he knows or suspects on the basis of relevant indications that the child is under 16 years of age without the express permission of his parents or legal guardians. The retailer in the online store does not offer free access to products or services that are harmful to children.

If the child is under 16 years of age, such processing is legal only if and to the extent that such consent is given or approved by a parent or guardian, so the Merchant reserves the right to request additional evidence and explanations from the buyer additional evidence that the buyer is older than 16 years. In case of non-fulfillment of these requirements, the Merchant reserves the right to cancel the order and not to conclude a sales contract.

The trader will not accept any personal data concerning children without the express permission of parents or guardians, nor will he disclose data received from children to third parties other than parents or guardians.

Any communication aimed at children will be age-appropriate and will not take advantage of children’s trust, lack of experience or sense of loyalty.

Your Chicatella.