Terms and conditions

Rights and obligations

Welcome to the website www.chicatella.com, where we offer our services in accordance with the law and the Terms and Conditions for the use of this website as detailed below.

The website www.chicatella.com (“Website”) is operated by AdviseMyStyle, Limited Liability Company, Godnje 23, 6210 Dutovlje, (Slovenia) (“Seller”).

The Seller is the owner of this Website and reserves the right to modify these Terms and Conditions at any time and without prior notice in accordance with applicable laws and company policy.

Any modifications take effect on the day of publication on this Website.

Company ID card

Company Name: AdviseMyStyle, d.o.o.
Headquarters: Ljubljana
Address: Godnje 23, 6210 Dutovlje
E-mail Address: [email protected]
Telephone: +386 30 384 245
Registration Number: 7221142000
Tax Number: SI31252761
Court Register: AJPES, county Ljubljana
Transaction Account: NKBM, D.D.,
IBAN: SI56 0400 1004 9906 489
Swift/Bic: KBMASI2X

Placing an order and entering into a contract

The Seller and the buyer enter into a contract of sale when an order is placed through the Website’s online store. Once an order has been placed, the Seller sends an e-mail containing the status of the order titled “Chicatella order”, which includes the order number.

From this moment all prices and other conditions are fixed for both the Seller and the buyer.

The buyer is the person whose personal information is provided when an order is placed. Changing this information is not possible while the order is being processed.

The contract of sale (i.e. the first e-mail concerning the order status) is saved on the servers of the Website for up to two years after the purchase exclusively for the purpose of providing proof of purchase.

Payment methods

This Website allows you to make payments using a variety of methods:

A pro forma invoice,

cash on delivery,

PayPal,

payment or credit card (Mastercard, Visa, Visa Electron and American Express).

Issuing an invoice

After an order has been placed, paid for and delivered, the Seller sends an invoice to the buyer’s e-mail address. The invoice details all expenses regarding the purchase.

It is the buyer’s responsibility to ensure that all of the provided data is correct and valid.

Delivery

Delivery time

The estimated delivery time for articles in stock is 3-4 business days (across Slovenia).

For articles out of stock and in the case of international deliveries the estimated delivery time is 5-10 business days.

The estimated delivery time can sometimes be prolonged due to force majeure and other unforeseeable circumstances, including circumstances regarding postal service companies.

Delivery costs

The delivery cost is set different for each country and is paid for by the buyer.

Promotional offers that include free shipping are marked separately and can be terminated by the Seller at any time if need be.

Delivery information

The delivery partner of the Seller is DPD, Limited Liability Company.

The Seller reserves the right to choose a different delivery company if that means completing an order more effectively.

Delivery issues

The Seller is not responsible for any damage, defect or loss of goods after the parcel has entered the shipping process. The Seller is also not responsible for any missing items in the parcel or if the parcel seems to have been opened.

In the situations listed above the buyer should file a complaint with DPD, LLC.

You can always inquire about the exact delivery time via e-mail ([email protected]).

Termination of contract and effects of termination

Returns policy – basics

If the buyer is not satisfied with the purchased product(s), the product(s) can be returned at the buyer’s own expense. The Seller provides a refund in the amount paid for the product(s), provided that the buyer has not used over a third of the purchased product.

The buyer is not obliged to return the received product in order to get the refund; however, if so chosen, he or she will be denied access to our online store and forbidden to make any future purchases.

Returns policy – formalities

In any contract carried out at a distance, it is the consumer’s right to terminate the contract within 14 days by contacting the Seller via e-mail or any other appropriate communication channel. The consumer does not need to provide a reason for their decision.

The 14-day deadline begins on the day after the purchased product has been delivered.

After notifying the Seller of contract termination, the buyer must return the goods to the Seller within a 14-day period by sending the parcel back to this address:

AdviseMyStyle, d. o. o.,

Godnje 23,

6221 Dutovlje

Slovenia

The buyer must return the product to the Seller undamaged, in its original packaging and amount, unless the product has been destroyed, lost or the amount of the product has changed through no fault of the buyer’s own. The same applies if the product has expired, caused an allergic reaction or had any other similar negative effect.

In such instances, the buyer can file a claim with us.

When the goods are returned to the Seller, the buyer must also include the invoice for the purchased goods, personal information and a transaction account through which the buyer wishes to receive the refund.

The buyer (consumer) must return the goods within 14 days after informing the Seller about contract termination.

The Seller will provide a refund within 14 days from receiving the returned goods.

If promotional or discount codes were used during the purchase, these codes count as discounts upon contract termination and are not included in the refund.

Only the paid purchase value is returned to the provided transaction account of the buyer, though the buyer also receives a new promotional code to use with the potential next purchase.

Upon contract termination gift cards count as a form of payment and so the user is refunded in the form of a gift card of the same value.

Gift cards cannot be redeemed for cash.

Returns costs

The only cost the buyer must pay once a contract is terminated is the shipping fee required to send the parcel back to the Seller.

Contact for returns:

[email protected]

Liability For Defects In Goods

The Seller is bound by the contract to provide goods to the consumer and is responsible for any defects in goods.

Defective goods are:

• Goods that do not have the properties that are needed for the normal use of a product.
• Goods that do not have the properties needed for special purpose use, provided that the buyer purchased the goods for this specific purpose and was or should have been familiar with this purpose.
• Goods that do not have the properties that were explicitly or implicitly agreed upon or defined.
• Goods that were given to the buyer by the Seller but do not match the samples, unless the sample was given for strictly informative purposes.
•  

The buyer can exercise their right to file a claim based on defective goods liability if they report the defect to the Seller within two weeks.

It is the buyer’s responsibility to inform the Seller about the defect and provide a detailed description, as well as ensure that the Seller is able to inspect the defective product.

The buyer’s defect claim can be denied if the buyer failed to handle the product in accordance with product use instructions.

The right to file defect claims for defective goods is defined in more detail in the Consumer Protection Act.

Copyright

All text, graphics, images and other multimedia content, icons, audio and video content, logos, slogans, trade descriptions and other content on this Website is the exclusive property of the Seller.

It is strictly prohibited to use, reproduce, copy, modify, republish, transmit, display, sell, license, distribute or take commercial advantage of all content listed above. Any use of content that goes against these terms and conditions and the law is forbidden, except with prior written permission of the Seller.

The compilation (meaning the collection, arrangement and assembly) of all content on this Website is the exclusive property of the Seller.

It is forbidden to misuse or adapt content in any way that undermines or discredits the Seller and the brand Chicatella, including in ways that cause confusion or violate any applicable laws or regulations.

Pricing

All prices displayed on this Website are quoted in € (euros); VAT is included.

We reserve the right to change prices.

The prices of our products are valid at the time when an order is placed and may be changed.

The prices are valid for all available forms of payment and are always quoted in accordance with these terms and conditions.

The quoted prices are valid only for online purchases on the website www.chicatella.com and can differ from prices quoted at other points of sale.

All prices indicate the price of a product and do not include shipping or delivery fees, unless otherwise stated.

Despite our best efforts to provide the latest and most accurate data, the prices may be quoted incorrectly due to clerical errors or errors of omission. In such instances or when the price of a product changes during order processing, the buyer will be notified and given the option to cancel the order, while the Seller will also offer to find a solution that is equally beneficial for both parties.

Expiration dates for special or discount offers differ and so they are defined within each separate promotional offer.

Discount codes

A discount code or a promotional code provides the buyer with a discount for orders placed on this Website.

Discount codes can be found in ads, e-mails or other media, including social media.

A discount code can be a discount, gift, or other perk.

All discount codes have an expiration time and must be used within the time limit in order to be valid.

Using a discount code

Select the products you wish to purchase and place them in your cart. At the end of the checkout process, enter your discount code into the space provided for “Promotion code” and click “Use code”.

Please note that only one code can be applied per order.

Once you enter the discount code, the discount will automatically apply and the appropriate amount will be deduced from the price of your order.

Discounts cannot be combined.

Limitation of liability

Unless otherwise stated in general terms that formalize product sale and transactions made through this Website, the Seller cannot implicitly or explicitly guarantee that all content on this Website is free of discrepancies or inaccuracies.

Despite our best efforts to provide the latest and most accurate information, some pieces of information may be inaccurate due to clerical or other errors.

The Seller is not responsible for any direct or indirect damage that may occur as a result of using this Website without the permission of the user.

Please consider that there are certain tasks that cannot be accepted by the Seller and so they will be rejected.

The Seller reserves the right to reject or cancel any order for any reason, as determined by the Seller in their sole discretion.

As some events can cause order or quantity issues, quoted pricing issues, product information issues or issues concerning payment systems, the Seller may demand additional verification prior to accepting an order.

The Seller reserves the right, at any time, without notice and in their sole discretion, to terminate the contract or revoke their rights and obligations defined in these Terms and immediately deny access to the Website by disabling the user’s password and account identification as well as preventing further use of the website www.chicatella.com in part or in full due to suspected fraud or unauthorized, illegal activity.

The termination of this contract does not affect the rights and obligations of the client, relating to any date before contract termination. This includes obligations related to payments.

Dispute resolution

Complaints

The Seller respects the valid consumer protection legislation and aims to fulfill their duty of ensuring an effective system of complaint processing.

The Seller offers and effective complaint management system in which the user (buyer) can always come into contact with a specific person via telephone or e-mail.

If there is an issue, the buyer can reach us via our telephone number (+386 30 384 245) or file a complaint via our e-mail address ([email protected]).

The complaint resolution process is confidential.

The Seller will confirm that they have received the complaint in 5 business days and inform the user (buyer) how long the complaint process will be and update the buyer on the progression of the process.

The Seller will attempt to resolve disputes in a mutually agreeable manner to the best of their ability.

If a mutually agreeable outcome cannot be reached, the dispute will be resolved exclusively under the jurisdiction of the local court in Ljubljana.

As the parties involved in electronic communication, the Seller and the user (buyer) agree that all electronic messages are admissible and valid in court.

Legal basis

These Terms and Conditions and all disputes between the Seller and the user (buyer) are subject to Slovenian material and procedural law, neither of which make use of international private law regulations that deviate towards the use of any other law.

All relations, rights and obligations that are not covered by these Terms and Conditions, are managed within the scope of regulations published in the Obligations Code, Electronic Commerce Market Act, Personal Data Protection Act and the Consumer Protection Act.

Alternative dispute resolution

In accordance with the law, the Seller does not recognize any executant of alternative, out-of-court consumer dispute resolution as a competent body that is able to resolve consumer disputes, which consumers could initiate, based on the Out-of-Court Settlement of Consumer Disputes Act.

The ODR platform is based on the Out-of-Court Settlement of Consumer Disputes Law and the Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

These Terms are valid from the date of the last update (February 5, 2021).

Yours truly,

Chicatella.

P.S. Whooooaaaaa!!! You made it to the end!!!??? Bravo yoooouuuu … 

Now you really have to treat yourself with a Chicatella.