Terms of Sale and Use

This website, www.chicatella.com, and the online store at shop.chicatella.com are run by AdviseMyStyle d.o.o. (“Chicatella”, “we”, “us”), a limited company registered in the Slovenian court register under registration number 7221142000, VAT ID SI31252761, with its seat in Dutovlje. Our address is Godnje 23, 6221 Dutovlje, Slovenia. Our managing director is Jure Cuk.

You can reach us at info@chicatella.com, by phone at +386 30 384 245, or by mail at the address above. Full company details are in our legal notice.

“You” means the person using the website or placing an order. Our store is meant for consumers buying for personal or household use, not for resale.

These terms apply when you visit our website, create an account, sign up for our emails or waiting list, and buy products from us. By using the website or placing an order, you agree to them. Please also read our Privacy Policy, our Cookie Policy, our Shipping, Returns and Satisfaction Guarantee and our Medical Disclaimer, which are part of these terms.

If you don’t agree with these terms, please don’t use the website or place an order.

We are getting ready to ship to the United States. Until then, you can leave your email address on our waiting list and we’ll let you know as soon as US orders open. Joining the waiting list is free, doesn’t commit you to buying anything and doesn’t create a purchase contract. You can leave the list at any time with the unsubscribe link in any of our emails.

Everything in these terms about orders, payment, shipping and the guarantee applies to orders placed once US ordering is open.

Chicatella products (ointment, creams, lotion, body wash and shampoo) are cosmetic skin care products. They are made in Slovenia under the EU Cosmetics Regulation (EC) No. 1223/2009, one of the strictest cosmetics rules in the world, and they contain no added fragrance (the gentle scent comes from rose water).

Our products are not drugs. They are not intended to diagnose, treat, cure or prevent any disease. Statements on this website have not been evaluated by the US Food and Drug Administration (FDA). Our articles about skin conditions are general information, not medical advice; see our Medical Disclaimer.

We do our best to describe and show our products accurately. Colors and textures can look slightly different on your screen, and packaging may change over time.

• Please read the label and the full ingredient list before use, especially if you have known allergies.
• Before using a product for the first time, do a patch test: apply a small amount to a small area of skin (for example, the inner forearm) and wait 24–48 hours.
• Use the products on the outside of the body only, as described on the label. Avoid contact with eyes; if it happens, rinse with plenty of water.
• If your skin reacts (redness, burning, swelling, rash), stop using the product and, if needed, talk to a doctor.
• Keep products out of reach of children. When using them on a baby or child, follow the label and ask your pediatrician if you are unsure.
• If you have a skin condition, are under medical care or use prescription treatment, check with your doctor before adding a new product to your routine. Our products don’t replace treatment your doctor has prescribed.

Our cart and checkout run on Shopify (shop.chicatella.com). When you place an order:

1. You choose products, review your cart and enter your shipping details and payment method at checkout.
2. Before you confirm, the checkout shows the products, the price, shipping costs and any taxes or duties that apply. You can correct mistakes at any time before you click the button to place the order.
3. When you place the order, you are making an offer to buy. We send an email confirming that we have received it.
4. The contract between you and us is formed when we confirm your order or ship the products, whichever comes first.

We may decline or cancel an order, for example if a product is out of stock, we can’t ship to your address, there is an obvious pricing or listing error, or we suspect fraud. If we cancel an order you have already paid for, we refund you in full.

We may limit quantities per order or per customer.

• Prices for the US are shown in US dollars (USD). The price that applies is the one shown at checkout when you place your order.
• Sales tax: where sales tax applies to your order, it is calculated based on your shipping address and shown at checkout before you pay.
• Import duties and fees: our products ship from the European Union. Any import duties, taxes or fees that apply to your order are shown at checkout as part of your order total, where they can be calculated in advance.
• Shipping: shipping is free when you order two or more products. Otherwise, the shipping cost is shown in your cart before you order.
• Prices and promotions may change at any time, but changes don’t affect orders that have already been placed.
• If a product is listed at a clearly wrong price because of an error, we will contact you and you can choose to buy at the correct price or cancel the order for a full refund.

You can pay with the payment methods shown at checkout, for example credit or debit card, PayPal, Apple Pay or Google Pay where available. Payments are processed securely by Shopify and the payment providers. We never see or store your full card details.

Your payment is charged when you place the order. Your bank or card issuer may charge its own fees (for example, foreign transaction fees), which are outside our control.

We ship from Slovenia with DHL. Orders usually arrive within 3–5 business days after they ship. Delivery times are estimates, not guarantees; customs checks, weather or carrier delays can occasionally make delivery take longer. You get a tracking link by email when your order ships.

Ownership of the products and the risk of loss pass to you when the products are delivered to the address you gave us. If your package is lost or arrives damaged, please contact us; see our Shipping, Returns and Satisfaction Guarantee for details.

If you don’t like your products, email us within 30 days of delivery.

• For up to two products per order, we refund the full price of those two products plus shipping.
• You keep them. Nothing to send back, no forms, even if you’ve opened and used them.
• If your order has three or more products, the two we refund this way are the two most expensive ones.
• The third product and beyond are refunded only if you send them back unopened and unused, at your own cost, within the same 30 days. Opened or used products beyond the first two aren’t refunded under the guarantee.
• There is no restocking fee.

If a product arrives damaged or you receive the wrong item, send us a photo and we’ll send a replacement or refund you. All details are on our Shipping, Returns and Satisfaction Guarantee page.

This guarantee is voluntary and comes on top of any rights you have under the law.

You can create a customer account at account.chicatella.com (run by Shopify) to see your orders and save your details. Please give accurate information and keep your login secure. You are responsible for activity in your account; tell us right away if you think someone else has used it. We may suspend or close accounts that are used for fraud or in breach of these terms.

If you sign up for our newsletter or waiting list, we send you emails about our products, offers and skin care tips. You can unsubscribe at any time with the link in every email. Emails about your orders (confirmations, shipping updates) are sent regardless, because they are part of the purchase. How we handle your data is explained in our Privacy Policy.

Please use the website lawfully and fairly. You agree not to:

• use the website for fraud or any unlawful purpose;
• try to get unauthorized access to the website, the store or other people’s accounts, or interfere with how they work;
• copy large parts of the website, or scrape it with automated tools, without our written permission;
• upload viruses or other harmful code.

We may change, pause or discontinue parts of the website at any time.

The website and its content (texts, articles, photos, videos, illustrations, diagrams, logos and design) belong to us or to the people who licensed them to us, and are protected by copyright and trademark laws. “Chicatella” and our logos are our trademarks.

You may view and print pages for your own personal, non-commercial use. You may share links to our pages. Any other use, such as copying, republishing or using our content for commercial purposes, needs our prior written permission.

If you send us a review, photo, comment or story, you confirm that it is honest, based on your own experience, and that you have the right to share it (including the consent of anyone shown in a photo). You give us a non-exclusive, royalty-free, worldwide license to use, reproduce, shorten, translate and publish it on our website, in emails and in our marketing, with your first name and last initial unless you ask us otherwise. You can ask us at any time to stop using it in the future.

Please don’t send content that is false, offensive, unlawful or that infringes someone else’s rights, and please don’t include health details you don’t want to be public. We may decline or remove content at our discretion. We don’t edit reviews to change their meaning, and we don’t pay for or offer anything in exchange for positive reviews.

Our website links to other websites, for example to scientific studies or health organizations. We don’t control those websites and aren’t responsible for their content or privacy practices.

We stand behind the quality of our products, and our satisfaction guarantee applies as described.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, AND TO THE EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON’T PROMISE THAT THE WEBSITE WILL ALWAYS BE AVAILABLE OR ERROR-FREE, OR THAT ANY PRODUCT WILL GIVE A PARTICULAR RESULT; SKIN IS DIFFERENT FOR EVERYONE.

Some states don’t allow the exclusion of implied warranties, so some or all of these exclusions may not apply to you. In that case, any implied warranty is limited to the shortest period allowed by law.

TO THE EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING OUT OF OR RELATED TO THE WEBSITE OR OUR PRODUCTS. TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER, AND FOR ANY OTHER CLAIM RELATED TO THE WEBSITE, TO USD 100.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or intentional misconduct, for defective products where the law does not allow liability to be limited, or any other liability that cannot be limited or excluded under the law that applies to you. Some states don’t allow the limitation or exclusion of incidental or consequential damages, so the above may not apply to you.

To the extent permitted by law, you agree to cover reasonable losses and costs (including reasonable legal fees) that we incur because of third-party claims arising from your intentional misuse of the website, your violation of the law or someone else’s rights, or content you sent us in breach of section 15. This doesn’t apply to the extent a loss is caused by our own fault.

Most problems are solved quickly with a simple email. If you have a concern or complaint, please write to us at info@chicatella.com with your name, order number (if any) and a short description. We’ll reply within a few business days and try in good faith to resolve it with you within 30 days.

If we can’t resolve it together, you may take your claim to any court that has jurisdiction, including a small claims court in your county or state, and you may contact your state attorney general or consumer protection office. We do not require arbitration, and nothing in these terms waives your right to take part in a class action.

These terms are governed by the laws of the Republic of Slovenia and applicable European Union law, without regard to conflict-of-law rules. However, if you are a consumer living in the United States, nothing in these terms deprives you of the protection of the mandatory consumer protection laws of your state of residence, and you may bring claims in the courts of your state where the law allows. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may update these terms from time to time, for example when we open US ordering, change our services or when the law changes. The date at the top shows when they were last updated. The version in force when you place an order applies to that order. If we make significant changes, we’ll make them clear on the website or let you know by email.

• If any part of these terms is found to be invalid or unenforceable, the rest stays in effect.
• If we don’t enforce a right right away, we haven’t given it up.
• You may not transfer your rights under these terms without our consent. We may transfer ours to a company that takes over our business, as long as your rights aren’t reduced.
• These terms, together with the policies linked above, are the whole agreement between you and us about their subject.

AdviseMyStyle d.o.o.
Godnje 23, 6221 Dutovlje, Slovenia
Email: info@chicatella.com
Phone: +386 30 384 245

You can also use our contact page.